Tag: Strategy

Why is it vital to activate and consolidate a brand?

Posted on by Knom

Brands are what you live with them.

The creation of a brand is key to position a company in a differential and relevant way in the market. But the brand does not end there. If we want to make it credible, we have to activate it, manage it, maintain it and supervise it.

This is the only way to avoid just paying lip service and losing people’s trust. And only then will we achieve success and consolidation of that product or company.

Because in order to build a strong and efficient brand, we have to keep asking ourselves questions: What should our presence in commercial spaces be like? Where should our innovation go? What should our brand content be like? What can we do for users beyond selling them products? In short, we must ask ourselves what we want our audiences to experience with us in the future.

It is a matter of creating a consistent ecosystem in which the different pieces that make it up project the right perceptions and build in the same direction.

Planning an experience that is consistent with our DNA and our purpose, and that is also consistent over time and across the different points of contact, is fundamental to achieving a strong brand.

Should brands position themselves in the face of a war?

Posted on by Knom

It is not about punishing but about being consistent with your values.

For better or worse, brands are not oblivious to the social context in which they live. In this sense, in recent weeks we have witnessed different reactions to the Russian invasion of Ukraine by companies.

From the exodus to the boycott, through solidarity initiatives to help refugees. Because, however difficult the situation, today’s consumers expect strong responses from the brands they buy (only 16% are against brands getting involved in one way or another).

In recent years, companies and brands have demonstrated real power to bring about change, impacting issues such as racial justice, feminism and sustainability. Brands have become another tool through which to support causes and show our way of thinking.

But just as consumers use brands as a banner of values, they also subject them to continuous scrutiny. In fact, according to Hotwire’s ‘Socially Conscious Brands’ study, 53% of consumers have at some point vetoed a brand because of the way it behaves.

In any case, as much as big brands are perceived by consumers as global players as important as some governments, their role is not to wage war.

And that is precisely why they should neither reward nor punish anyone, but rather reflect and be consistent with their principles as a brand.

Why is it important to create communities around the brand?

Posted on by Knom

Today’s strong brands are also strong communities.

As we saw at the beginning of the year in the trends for 2022, in these times, more than ever there is a desire for community, interpersonal communication and bonds.

And in this sense, brands, as is the case with social groups, provide trust, certainty, security… Attributes that are all highly desirable in a context as fickle as the one we live in.

But, in order to form this link from the brand, the user must be really listened to. Today’s brands have to go beyond the promise to the customer and focus on the consumer experience, letting them contribute and making them co-owners of the brand.

It is not about creating a brand that is self-managed by users, but a brand that is highly participative, where interaction is an important pillar and where the consumer feels a relevant part of the brand.

Brands must abandon the old merely transactional approach and generate value beyond the product.

They must create meaning but also a sense of belonging.

After all, brands are already communities. Groups that, in one way or another, bring people together around a common interest, a way of life, a desire for status…

Can merchandising be aspirational?

Posted on by Knom

The definitive return to brand activation.

A few days ago we saw how a well-known transport and logistics company made its entrance at New York Fashion Week with its brand merchandising. Yes, merchandising.

A game of contradictions that begins the moment you pay a considerable amount for something traditionally free. And it’s not the first time we see that hype around a brand’s merchandising. We all remember the furor over DHL T-shirts, LIDL sneakers or even Deliveroo jackets, all of which fetched inordinate amounts on the second-hand market.

But is it just a question of aesthetics and nostalgia or is there more to it? Why does merchandising connect so much with young audiences? Perhaps it has something to do with the consumer’s tendency to engage with brands that truly align with their values, that share their concerns. Brands that represent them in some way.

And when it comes to expressing our attachment to a brand, merchandising is a very direct way of doing so. Objects that, from the perspective of brands, represent an opportunity to be present in the life of their consumers, interacting with them and making their value proposition tangible. A way of activating the brand that should be coherent and help us to build the desired brand image.

The truth is that, in any case, making our merchandising an object of desire is a masterstroke.

Has the way brands celebrate Valentine’s Day changed?

Posted on by Knom

Love evolves and brands are not lagging behind.

This ‘day of lovers’ has coincided with the end of the 6th wave and also with a public more eager to go out and celebrate than ever. But are we still celebrating Valentine’s Day the same way we did a few years ago?

Tales of princes and princesses are in the doldrums, more and more couples are meeting through apps like Tinder, new forms of relationships such as polyamory or ‘living apart together’ are spreading and the idea that living as a couple is not the ideal state for everyone is growing.

Just as the profile of the flower-giver has become more and more masculine, the concept of ‘love’ has also been redefined.

Today the idea of love is much more inclusive, free and diverse than a few years ago and, accordingly, many brands are trying to broaden the scope of their campaigns beyond couples and lovers.

Because no, you no longer need a partner to celebrate love. Valentine’s Day now coexists with Saint Valentine’s Day and Saint Galentine’s Day, making this date also the celebration of singleness, self-love and female friendship.

Thus, we find brands like Colvin, which invites us to break with the clichés of this day and celebrate love in our own way, or Dunkin, which has prepared a special collection of sweets for us to ‘indulge’ both alone and in company.

Because, like everything else, love evolves and brands must listen to their consumers and adapt their proposals to their own needs.

What’s in store for brands in 2022?

Posted on by Knom

What’s in store for brands in 2022?

Last year began with uncertainty, continued with the hope of the vaccine and ended with the feeling that things had not changed as much as we thought they would. What awaits us in 2022? Will we return to pre-pandemic normality or will there definitely be a before and after? And what will be the role of brands?

To answer these questions, we leave you with a compilation of 11 of the trends that have been most widely reported in articles and reports by the main branding media and consultants, whom we would like to thank for their constant exploration of future scenarios.

Branding as a driver of B2B

More and more B2B companies understand that having a well-built brand has a direct impact on their business figures. Improving competitiveness, increasing brand value, generating pride of belonging among employees… The potential of branding is beginning to be seen beyond the end consumer.

Reality over the aspirational

Because at a time when it is difficult to know what is true, the rational, if it is authentic, also connects. We live in times when even virtual influencers have acne and need braces. As an article in The Guardian stated, “now, being too aspirational is repellent”.

The metaverse is coming

But it is not here yet. It plans to become a space where the physical and the digital blend together in an immersive experience that allows us to experience things we would not otherwise be able to experience. And while there will be brands that begin to explore its possibilities, most will wait for it to take shape before assessing whether it is relevant to their brand.

The true customer-centric

As we recently saw in our 1′ for thinking, it is no longer enough to use inclusive language to be a company that is committed to diversity. Brands will have to move from talk to action if they want to be credible to consumers and investors. Internalize brand values and put the consumer at the center of their strategy, designing products and services that come directly from their purpose.

Gaming, the road to El Dorado

Indoor entertainment continues to evolve and become more sophisticated as platforms linked to streaming, on-demand video and gaming continue to proliferate. More and more brands are betting on being more and better in a channel where young audiences spend a lot of time.

More ties and more community

One third of adults report feeling lonely in 2021, reaching half of the population in some regions. We live in a time of digital hyperconnection but we still need physical sensations. In this sense, brands will continue to promote actions that reinforce interpersonal connection and are more mindful of our mental health.

New brands for new models

The rise of environmental awareness and individual responsibility has brought new consumption models that are here to stay. Producers have strengthened direct-to-consumer sales, which requires them to take more care of their brand. Thus, we will see the small brands that have been able to consolidate this trend become more professional.

Long-term relationships

After two years of uncertainty, commitment, the knowledge that there are things that remain no matter what, has been revalued. This also applies to brands. In this context, brands that encourage us to repair and reuse their products will continue to appear. Brands that give us a solution to this continuous up and down of size, that bet on sustained relationships over time.

Optimistic brands and constant celebration

Humor and joy are back in the spotlight. We will see more positive content and brands that bet on playfulness, creativity and, above all, on an attitude of celebrating everything to connect and offer moments of happiness to their community. Brands that don’t tell you what to do or how to do it, but directly help you to enjoy more.

Collaboration and co-creation

The new generation of consumers is not passive at all. On the contrary, they want to participate in the creative process, to be part of the brand from the inside. A trend that we are already seeing in the new digital platforms and that consumer brands will have to adopt in order to satisfy the desire for self-expression of the youngest consumers.

From city-branding to neighborhood-branding

There is a growing need for differentiation within cities. Whether to attract new visitors, to announce the urban regeneration of an area, to generate local pride or to strengthen community ties. Neighborhood branding is coming.

2022 plans to be the year to reach new audiences. Priorities and consumer habits have been reshaped, and that opens up a huge opportunity. Consumers are more open than ever to try new products and services, to discover brands that fit their new lifestyle.

Sources consulted:

  • Trend-Watching 22 Consumer trend opportunities for 2022
  • Google Search Insights
  • Fjord Trends 2022
  • Branzai 22 tendencias para 2022
  • Evercom ‘Top Trends Comunicación y Marketing 2022’
  • Pinterest Predicts 2022
  • WFA: Predicciones para la industria del marketing y la publicidad en 2022
  • Wunderman Thompson – The future 100 trends and change to watch in 2022

Is the metaverse an opportunity for your brand?

Posted on by Knom

On the border between the real and the virtual, the place to connect with the younger audience.

Although the term ‘metaverse’ was first used in 1991 by Neal Stephenson in his novel Snow Crash, it wasn’t until recently that the concept really began to take shape.

But why now? In a context of pandemic, where the physical world has been synonymous with restrictions and obstacles to socializing, virtual worlds have been an escape for an entire generation. Gaming platforms like Roblox or Fortnite have allowed millions of young people to continue connecting and sharing moments with their friends.

Virtual concerts, NFTs, immersive experiences… A new universe that takes different forms and where brands are already entering. Each one with its own personality and attributes, marking its own strategy to reach this new generation of users in a unique, creative and social way.

Nike is betting on immersive experiences such as the one that turns its point of sale into a national park, while Louis Vuitton proposes a virtual world through which to explore the history of the brand and buy new collections in the form of NFT.

The Internet has long ceased to be a showcase of the physical world. If brands want to be relevant in the metaverse, they must leave behind the idea of decorating the stage with ads that imitate real life and be aware of the potential for their users to interact with the brand in an active way, co-creating products and incorporating them into their virtual adventures.

Although the metaverse is still in its infancy, a developing medium, no one doubts its potential. Specifically for brands, the metaverse is the opportunity to empower users and make them live experiences that transcend reality, experiences that would be impossible to offer in the physical world.

Is there a loophole for brands on Black Friday?

Posted on by Knom

In the face of compulsive consumption, awareness and education.

This latest edition of Black Friday has also been marked by the pandemic. Although not all, there are many consumers who, faced with delayed shipments and the feared shortage of items, have put aside their environmental conscience and run for discounts that would make the bill a little lighter on Epiphany.

For this very reason, it is difficult for some brands not to jump on the bandwagon of this day of sales and promotions that year after year breaks sales figures and kicks off the Christmas campaign.

However, it is precisely on days like Black Friday when brands must be brave and take the opportunity to reaffirm their values and position themselves firmly in the minds of their consumers.

In fact, more and more initiatives are emerging in this regard under names such as ‘Green Friday’, which promotes the circular economy from the second-hand market; the ‘Buy Nothing Day’, which calls to stop consuming for 24 hours; or ‘Giving Tuesday’, which promotes solidarity and generosity only one day after ‘Cyber Monday’.

But, beyond creating ‘anti Black Friday’ alternatives, this movement tries to advocate for a conscious consumption, where the driver is not ‘the bargain’ or the ‘limited time’ but the conviction that this is the product or brand that best fits the needs of each customer.

A more restrained and fairer consumption where aspects such as local, small commerce and workers’ conditions, among others, come into play against excess.

Why should all brands be inclusive?

Posted on by Knom

Inclusive design removes barriers and truly puts the consumer at the center of its strategy.

Brands are experiencing an evolution in terms of diversity, inclusion and feminism, finally taking a step forward and betting on giving space to groups that were previously underrepresented.

We see how diversity is more present in the communication of brands but also in the design of their products. Ideas that seemed to be niche markets are opening the way to address needs that, although they have always been there, previously escaped either because they were taboo subjects or because they did not fit in with the canons of beauty and the normative bodies of the moment.

A new perspective that, for example, with respect to diversity of origin, translates into product innovations ranging from swim caps for African-American hair to makeup specially designed for South Asian skin tones.

In the same vein, we are witnessing the rise of neutral and non-binary products that are gradually blurring the gender barrier. This phenomenon is affecting not only the fashion industry but also other industries such as cosmetics, traditionally restricted to women.

At a time when the trend is towards authenticity, consumers expect brands that support them as they are.

Can a brand do without its logo?

Posted on by Knom

Today it is the visual, verbal and experiential narrative that defines brand identity.

Apple, McDonalds or Starbucks can do without their logo, even their name, in a graphic piece without losing brand recognition. However, for a new brand, both the naming and the logo are key for the consumer to identify it. As almost always, it all depends on the reality of each brand.

The evolution of Mastercard’s image is an example of this. In its latest rebranding, the brand decided to take its visual identity to the minimum expression, with a logo reduced to two intertwined circles.

MUJI, the minimalist brand par excellence, made this its greatest asset. It was born as a pure white brand, with basic but quality products and no visible logo. A brand so democratic that it belonged to no one and belonged to everyone.

On the other side of the spectrum we find Supreme, an exaggeratedly logocentric brand with mainstream design products but exclusive thanks, among other things, to its constant collaborations and a low-stock strategy.

There are many ways to build a brand beyond the logo and visual identity. The Heinz jar, Nike’s ‘Just do it’, having your name written on a Starbucks cup… It doesn’t matter if it’s through packaging, tone, or customer service, in the end it’s all about differentiating ourselves from our competitive environment and carving out a niche in the consumer’s mind.