Why is a spoken word worth a thousand words?

Voice brings people closer and conveys truth.

We find it in the entertainment sector with podcasts, in social networks with audio notes and tweets, and in the user experience with voice assistants such as Siri or Alexa. We are living in a sweet time for the audio format which, far from reaching its peak, continues to grow.

But what does this have to do with brands? Everything indicates that it has a lot to do with brands. Purchasing through devices and voice assistants is one of the keys to the future of e-commerce. In the meantime, services such as Amazon Polly’s Brand Voice are emerging, offering companies the opportunity to create a personalised and unique voice to interact with their users. Because in the same way that we design your visual identity, perhaps it is time to consider what the voice of your brand is like: whether it is deep or high-pitched, whether it is young or adult, whether it has an accent, whether it speaks quickly or conveys calmness.

In a context in which proximity and authenticity are rising values, the voice is a resource to be exploited, and audio UX is a field to be explored for the most experiential brands.

What’s in store for brands in 2021?

In a year in which the most searched for in Google has been “Why?”, we would like to end December with a bit of uncertainty for 2021 (at least in terms of branding).

For this reason, we would like to share with you some of the trends that most of the main branding consultancies and blogs agree on, and we would like to thank them for always keeping an eye on what the future holds for our sector.

Purpose will continue to be the beacon for brands

Beyond the what, the why a brand exists will remain at the heart of the strategy. A brand purpose nuanced by the how. We are at a time when consumers have become aware of the impact of their consumption choices on society, and are increasingly concerned about processes, origins, routes and so on. This year more than ever, brands have to combine profit with social impact.

There will be greater environmental awareness

Like people, brands are increasingly aware of the damage done to the environment by our consumerist excesses of the past. That’s why this year we will continue to see a surge in brands linked to the ‘Climate Movement’ and aiming to help consumers move towards a more ethical and respectful lifestyle.

Brands’ processes and backstage will be more open.

Closely related to the previous two points is the trend for brands towards transparency, honesty and participation. Eliminating the distance between what we say and what we do has a lot to do with using more transparent communication codes, but also with involving our audiences more in our own brand strategy.

Experiential will be the priority

In a year marked by social distancing, the physical and human component has increased exponentially in value. As far as possible, we will return to physical points of sale, where brands will seek to recover the more sensorial and tangible side of their product. At the same time, virtual events will emerge that increasingly mimic the face-to-face experience.

Empathy as a core value

Over the last few months we have seen how, despite everything, technology has not been enough to compensate for in-person interactions. However, brands that have listened and empathised with our problems, doing what they could to help us, have come out stronger. In the coming years, brands will become even more humanised and move away from the rigid brand manuals we know.

What can brands learn from the Ibai phenomenon?

We want naturalness, horizontal relationships and less posturing.

We are increasingly connecting with a “live” version of things, in which authenticity and real experience replace the retouched and perfect brands that no one believes anymore.

For example, the 2020 chimes where Ibai Llanos brought together half a million viewers on Twitch at its peak audience. A streaming platform that was born at the dawn of the gamer world and that owes its success to a combination of authenticity and community feeling, achieved through content without filters or scripts that gives us the possibility to interact between viewer and transmitter.

Ibai’s feat is just one example that highlights the new relationships of the younger generations with brands, prescribers and the media. A paradigm shift to which brands must pay attention and react in time so as not to lose relevance.

How to have the consumer eating out of your right hand?

Connecting on mobile.

Last week we read a study that stated that brands that are part of our smartphone ecosystem tend to outperform other brands and that this trend has only strengthened during the pandemic. Moreover, it is precisely these brands, in particular those that manufacture smartphones and provide them with content and information, that connect best on an emotional level with users.

Having the possibility of being in the palm of the consumer’s hand, whose mobile consumption reaches almost 4 hours on average in Spain, is undoubtedly a privilege that we cannot afford to miss. Brands that have been able to accompany, entertain and connect users with other people this year have achieved the brand love they so desire.

Building perfect and differential mobile experiences is the most direct way to achieve user engagement with our brand.